Bookings are essential (especially on weekends) to avoid disappointment and will guarantee you a table for 90 minutes (or 120 minutes on Sundays). We do accept walk-ins dependent on availability.
Yes, to help us allocate you the correct table size, we ask that children and non-drinkers be included in your booking numbers.
12 is the maximum group size that can be booked online. For groups of 13+ please call our team on 07 5545 2609 to book.
Our wine tasting experience is $15 per head and typically lasts a minimum of 60 minutes. The tasting includes six pours and permits freedom of choice between all of our wines (excluding any members’ only wines). Your friendly tasting host will guide you through every pour, providing tasting notes for each wine. A separate artisanal cider tasting is also available for $16.
No, absolutely not. Simply let your friendly host know who would like to do a wine tasting, and you will be only charged for those people.
No, wine tastings are not mandatory. All of our wines are available for purchase by the glass or bottle, if you would prefer to not do a tasting.
No, as we offer our own produce menu items we do not allow any outside food to be brought onsite. You can view a copy of our Produce Menu here.
The only exception to this is Birthday Cakes but if you do bring a cake we ask that you are completely self sufficient. We do not have plates, serviettes, cutlery, candles, cutlery or fridge space for storage.
Your booking guarantees your table for 90 minutes, and depending on following bookings additional time may not be possible at your table. However, if you would like to stay longer at our beautiful venue you are more than welcome to bring your own picnic blanket to move to after your tasting.
No, unfortunately we cannot accommodate a tasting experience if you are on a picnic blanket. However, all of our wines are available for purchase by the glass or bottle for your enjoyment, plus we have our produce menu available for you to build your own cheese board.
As a predominately outdoor venue, wet weather does limit our seating capacity. We will always try to accommodate current bookings as best we can in our limited undercover space, but if there are any issues we’ll give you a call.
Whilst we are a working winery, we do not currently offer tours to showcase the inner workings of the winery. However, our cellar door is open 7-days for tastings and our knowledgeable team are happy to answer any questions you may have.
No, not at this stage, as we are a predominantly outdoor venue and have no wet weather contingency.
Yes, we do have onsite parking, however it is limited. On weekends and event days on-site parking is hard to come by, but there is ample street parking available.
There is no public transport on Tamborine Mountain, and there is limited access to Ubers/Taxi’s. To get around on Tamborine Mountain, driving is the best option, or if you plan on having a couple of drinks whilst you are here we recommend looking into a Tour Company:
Monday - Thursday 10am - 5pm Friday - 10am - 5pm (7pm in Spring & Summer) Saturday - 10am - 6pm (7pm in Spring & Summer) Sunday - 10am - 5pm
Yes we are open on all public holidays except for Good Friday & Christmas Day. On ANZAC Day we open from 1pm.
We do not have a restaurant on-site, however we do offer a wide selection of cheeses, chutneys and crackers which can be enjoyed alongside your tasting. You can view a copy of our Produce Menu here.
Yes, we have a range of alcohol removed wines available for tasting and craft soft-drinks available for purchase. Complimentary water is provided.
Yes, we are absolutely a family friendly venue! We just ask that you please let us know if you are bringing a pram along. Please note that we do not have any high chairs.
Yes, we have 2 unisex bathrooms onsite 1 of which has a baby change table available.
YES! We absolutely love meeting your four-legged friends. Please let us know if you are bringing your furry friends when making a booking. We just ask that they are friendly, well-behaved and on a leash.
Yes, the venue is accessible by wheelchair, and we have a disability friendly bathroom. Please note however that we are a predominantly outdoor venue, with a variety of terrains including grass, gravel, paved footpaths etc.
Yes, all of our wine & cider is gluten free.
Yes, our red wines are. However our white wines & moscato may contain milk as they are fined using milk powder.
We do not have accommodation onsite. There is an accommodation provider nearby, Witches Falls Cottages (not affiliated), for details please see here.
We deliver Australia wide.
International shipping is possible, and pricing will vary depending on location. For international shipping queries please call us on 07 5545 2609 or email firstname.lastname@example.org for a quote.
We offer free delivery in the following instances:
You live in a selected Gold Coast or Greater Brisbane postcode and your order is over $99 Check your eligibility here. Delivery is via our own Witches Falls WOW Home Delivery Service.
You live anywhere in Australia and your order is over $199. Delivery is via our delivery partners Australia Post or Aramex.
For all orders that fall outside of these instances we charge a flat rate of $25.
Absolutely, we pride ourselves on our customer service, if you are having any issues placing your order online, or just have a question, please call our friendly team on 07 5545 2609 (Monday-Friday 9am-5pm).
Yes, we offer free click & collect. When placing your order online simply select pick-up as your delivery method and we’ll let you know when your order is ready.
For orders outside of the WOW delivery region, you’ll receive a tracking number once your order has been shipped and you will then be able to track your delivery through our delivery partners (Aramex or Australia Post).
For orders within the WOW delivery region, you will receive a message when your order is out for delivery, and our driver will deliver your order that day (between 9am - 5pm).
Promo codes are added at the checkout. Simply enter your promo code in the ‘gift card or discount code’ box and click apply.
In order to qualify for free shipping your order must be over $99 (or $199 for deliveries outside of our Wow Delivery Area) after a discount has been applied. For example; if your order total is $120 and you apply a $50 loyalty points voucher this would bring your order total to $70, which is no longer eligible for free shipping.
If your order value is over $99 (or $199 for deliveries outside of our Wow Delivery Area) and the system is still trying to apply shipping, there are a couple of things you can check:
2). When going through the checkout process, once you get to the shipping screen, check the shipping options available. The system will often default to paid shipping, even if you have qualified for free shipping. There should be 2 options on the shipping screen - paid or free, so simply select the free shipping option.
If you have checked both of these things and you are still being charged shipping, please give us a call on 07 5545 2609 and we can help you with your order over the phone.
NOTE: If you have previously signed up in our cellar door, please use the same email you signed up with (to link it to your existing account), or if you are a new member simply enter your preferred email address.
To check your points balance, simply login to your account, and your points balance will be at the top of the screen.
If you are a Friends With Benefits member you will earn 2 points for every $1 spent.
If you are a Partner In Wine Member you will earn 5 points for every $1 spent, after your first purchase. Your first purchase will accrue 2 points per $1 spent, as your membership is only activated after this purchase is complete.
If you are planning to redeem your points on a visit to our cellar door, you don’t need to do anything. When you visit, just let our team know you have points you wish to use when finalising your bill. If you have available rewards they will be able to redeem these for you.
If you have a reward available you will see a button saying GET REWARDS. Click the button on the reward you wish to redeem, and confirm by clicking yes in the pop-up that appears.
Your voucher code will then appear, and you will need to copy and paste this into the discount code section of the checkout.
If you accidentally close out of the voucher before copying the code, don’t worry, it doesn’t disappear. You can access this again in your account by scrolling down until you see the heading PREVIOUSLY CLAIMED REWARDS, and clicking the view reward button.
If you have any issues, please don’t hesitate to give us a call on 07 5545 2609.
As loyalty point vouchers are a discount, these cannot be used alongside any other discount or offer, as the system will only allow 1 discount type per order.
If you have previously signed up as a member at our cellar door you will also need to set up an online account. This creates a login for you to be able to access and redeem your points.
All you need to do is click the link below, use the same email you signed up with (to link it to your existing account) and create a password.